![]() ![]() Back in the Mail window – Select your new profile in the "Always use this profile" dialog box and click OK.Enter your name and email if it doesn’t default in automatically.Type the name of the profile e.g. your name and click OK.Choose Start | Control Panel | View by Large Icons (upper right of window) | Mail (may say Mail 32-bit).Create a New Outlook Profile (when you create a new profile, you will need to re-add any email accounts you check including shared departmental accounts).After the folder is empty, Outlook automatically downloads the items from the Exchange server. On the General tab, click Empty Cache. ![]()
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